Koolance will be closed May 29th for Memorial Day. Orders placed after 12PM Pacific on Friday, May 26th will ship on Tuesday, May 30th.close

Warranty Policy

Limited Warranty

Koolance Incorporated warrants each new Koolance liquid cooling system, water block, other other "Koolance-labeled" product, against defects in materials or workmanship for a period of one year from the date of purchase (unless otherwise specified), and agrees to repair or replace any defective Koolance liquid cooling system or cooler without charge. Shipping costs are non-refundable.

All warranty claims must be accompanied by the original proof of purchase. Products shipped from companies or individuals not listed on Koolance's website as an official reseller are not covered by Koolance's product warranty (for example: Ebay). This warranty is non-transferable.

THIS WARRANTY DOES NOT COVER DAMAGE RESULTING FROM ACCIDENT, MISUSE OR ABUSE, LACK OF REASONABLE CARE, PHYSICAL DAMAGE, CORROSION, SHIPPING DAMAGE, MODIFICATIONS, THE AFFIXING OF ANY ATTACHMENT NOT PROVIDED WITH THE PRODUCT, OR OPERATING COMPONENTS AT SPEEDS OR FUNCTIONS OTHER THAN THOSE SPECIFIED BY THEIR MANUFACTURERS.

Use of 3rd-party replacement parts, coolants, or coolant additives will void this warranty. Koolance Incorporated will not pay for warranty service performed by a non-authorized repair or diagnostic service and will not reimburse the consumer for damage resulting from warranty service performed by a non-authorized repair service. No responsibility is assumed for any special incidental or consequential damages due to a defective Koolance product. No other warranty, written or oral, is authorized by Koolance Incorporated.

Return shipments without a valid RMA number will be refused. The product must be shipped postage prepaid to an authorized Koolance service location. It is suggested that, for your protection, you return shipments of product by insured mail, insurance prepaid. Damage occurring during shipment is not covered by this warranty. Shipping costs are non-refundable.

Disclaimer

IN NO EVENT SHALL KOOLANCE INCORPORATED OR ITS EMPLOYEES, AGENTS, SUPPLIERS, MANUFACTURERS, OR CONTRACTORS BE LIABLE FOR ANY DAMAGES OF ANY KIND OR CHARACTER, INCLUDING WITHOUT LIMITATION ANY COMPENSATORY, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOSS OF USE, LOSS OF DATA, LOSS OF INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY OR PERSONS, CLAIMS OF THIRD PARTIES, OR OTHER LOSSES OF ANY KIND OR CHARACTER, AND WHETHER OR NOT THE POSSIBILITY OF SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO KOOLANCE INCORPORATED.